Overview
Purpose
- Gather loss date, cause, location, and contact information.
- Capture immediate mitigation taken and current site condition.
- Confirm coverage information and any hazards on site.
Quality checklist
Ready-to-send
- Accurate date, time, and description of loss.
- Policy number and insured contact details.
- Access instructions and safety considerations.
- Photos or reports ready for submission.
What to include
Use these pieces to keep the first notice of loss packet complete.
Core documents
Build the file
- FNOL form or intake sheet.
- Loss summary statement.
- Immediate mitigation receipts or invoices.
Supporting proof
Evidence to attach
- Initial photos or videos.
- Police or fire reports if applicable.
- Temporary repair invoices and notes.
Delivery notes
Keep it moving
- Submit via carrier portal or phone and note confirmation.
- Record the assigned claim number and adjuster.
- Log the date/time of filing in the timeline tracker.