Overview
Purpose
- Keep policy, claim identifiers, and contact details together.
- Document loss description, date, and initial facts.
- Store representation or authorization letters where applicable.
Quality checklist
Ready-to-send
- Policy declarations and endorsements are current.
- Claim number, insured contact, and loss location are consistent.
- Authority letters or POA are signed and filed.
- Contact tree for carrier, vendors, and insured is updated.
What to include
Use these pieces to keep the core documents packet complete.
Core documents
Build the file
- Policy declarations and endorsements.
- Claim intake form and loss summary.
- Letter of representation or authorization.
Supporting proof
Evidence to attach
- Photo overview of the loss site.
- ID verification or POA where needed.
- Adjuster contact sheet with roles.
Delivery notes
Keep it moving
- Store in a clearly named root folder.
- Share with vendors as a starter packet.
- Version files with dates to avoid confusion.